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TREVIS.COM

Customer Experience Best Practices Blog For B2B Companies

Reduce Reactive CX Risk

Reducing risk to ensuring a great customer experience is an effective approach for reactive customer experience teams, like technical support, to take. There can be common risks that derail the customer experience, especially when working directly with technical support teams.... Continue Reading →

No Robots Allowed

With a growing customer base, customer experience teams need to grow and scale as well, and many times automation can help teams scale, but a common negative side effect for technical support teams is the use of robotic written answers... Continue Reading →

Focus on Higher Customer Value

Prioritizing what we work on is important, but consider prioritizing your tasks in order of higher customer value.¬†Higher value tasks for customer experience teams should simply be prioritized by placing higher value on any task that involves direct customer engagement.... Continue Reading →

Illumination Areas for Building Effective Teams

People, Process, and System are key focus areas when building or growing Customer Care + Success teams for fast growing companies. People People are the most important element. Process and systems can provide safety nets, but nothing beats smart, energized,... Continue Reading →

Best Practices For Customers

B2B SaaS vendors operate very differently than software or hardware product vendors and require SaaS-specific technical support best practices, to ensure an overall exemplary customer experience. It's a service, not a product. SaaS vendors operate a 24x7x365 service, which requires... Continue Reading →

Customer Satisfaction – Real Time Course Correction

Customer satisfaction is not a static state, but a dynamic pulse, and can change on a moments notice. This is true for product providers and especially true for service providers, who must re-prove themselves daily with their customers. Even the... Continue Reading →

Welcome to TREVIS.COM

This blog is written by Trevis who has over 25 years of global leadership experience building teams, process, and systems to support products and services for high-tech companies. This blog is focused on defining best practices for both customers using... Continue Reading →

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