This blog is written by Trevis who has over 25 years of global leadership experience building teams, process, and systems to support products and services for high-tech companies.

This blog is focused on defining best practices for both customers using SaaS (Software as a Service) solutions and companies delivering SaaS solutions.

SaaS adoption has been huge in recent years, and SaaS-based service and support can be dramatically different from premise-based product service and support.

Customers and companies both need to understand the best practices for service and support to ensure their end-user experience is optimal.