Service + Support Best Practices Blog For Customers And Companies Leveraging SaaS


For Customers + SaaS Vendors

Customer satisfaction is not like a static gear, more like a dynamic tachometer.

Okay, we are heavy on the automobile analogies, but both customer service teams and technical support teams understand that customer satisfaction is not a static state, but a dynamic pulse, and can change on a moments notice. This is true... Continue Reading →

Welcome to

This blog is written by Trevis who has over 25 years of global leadership experience building teams, process, and systems to support products and services for high-tech companies. This blog is focused on defining best practices for both customers using... Continue Reading →

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