People, Process, and System are key focus areas when building or growing Customer Care + Success teams for fast growing companies. People People are the most important element. Process and systems can provide safety nets, but nothing beats smart, energized,... Continue Reading →
Customer satisfaction is not a static state, but a dynamic pulse, and can change on a moments notice. This is true for product providers and especially true for service providers, who must re-prove themselves daily with their customers. Even the... Continue Reading →
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