Customer Experience Best Practices Blog For B2B Companies


For SaaS Vendors

Illumination Areas for Building Effective Teams

People, Process, and System are key focus areas when building or growing Customer Care + Success teams for fast growing companies. People People are the most important element. Process and systems can provide safety nets, but nothing beats smart, energized,... Continue Reading →

Customer Satisfaction – Real Time Course Correction

Customer satisfaction is not a static state, but a dynamic pulse, and can change on a moments notice. This is true for product providers and especially true for service providers, who must re-prove themselves daily with their customers. Even the... Continue Reading →

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